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Who's who in the industry

A to Z of movers and shakers in property agency

This listing will be constantly updated and reviewed. Any updates, suggestions for inclusion and pictures will all be welcomed by the editor. Email rosalind.renshaw@googlemail.com or rosalind.renshaw@estateagenttoday.co.uk

The criteria for selection is that individuals can be working in estate agency or lettings, or can be suppliers to the industry or commentators. However, they must be people of influence or status, who are acknowledged by their peers.

Copyright: Estate Agent Today

A . B . C . D . E . F . G . H . I . J . K . L . M . N . O . P . Q . R . S . T . U . V . W . X . Y . Z .

A
Tony Addinall - Badger Holdings
Chairman of Badger Holdings, based in Greater London, Middlesex and Surrey. The group includes agents trading under the Townends and Regents banners. Addinall, who set up his first estate agency in the eighties, founded the business in 1995.
Simon Agace - Winkworth
Changed, if not the face of UK estate agency, certainly several features of it when he went to America and realised that things could be different. On return, he dispensed with the usual modus operandi and launched Winkworth as the UK’s first, and still arguably most successful, franchise operation. Now living abroad, he remains chairman of the organisation, which his son Dominic Agace now runs as managing director.
Peter Ambrose - The Partnership

Founder of The Partnership, a niche HIP supplier which covers the types of properties that others often prefer not to have on their books, for example, large, one-off houses and idiosyncratic London leasehold flats. Has warned from the start about searches, particularly personal searches.
Mark Anderson - Hampton's International
Formerly managing director of Hamptons International’s Residential Agency, a role he took in 2004, and now chief executive of the UK group. Anderson has been with Hamptons since 1989 and joined the management board in 2000. In late 2008, issued warnings about performance in the light of the dire property market, but even so, has enjoyed several years at the very top of his game.
Stewart Anderson - Aspasia
Founder of Aspasia, a genuinely innovative and ground-breaking IT system for estate and letting agents that fully exploits the power of the internet, meaning there is nothing to install or update. Its 3,500-plus users include some of the best-known names in the business.
Dominic Agace - Winkworth
Dominic Agace has been managing director of Winkworth since 2005 and is responsible for opening 50% of offices. His father is the legendary Simon Agace, founder and no chairman of Winkworth.
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Karen Babington - Easier2Move
Personable marketing director and co-founder of easier2move, an early pioneer of online conveyancing and now a HIP provider which, almost uniquely, seems universally respected by both its users and competitors. Its HIPs are a byword for their accuracy and compliance.
Simon Baker - Propertyfinder/Portal Watch
Workaholic Australian who was brought in to be overall head of Propertyfinder after its joint acquisition by The Times and an Australian portal group. Although he left in what appeared to be somewhat rancorous circumstances, his knowledge is unparalleled and he now crops up in the guise of Portal Watch.
Robert Bartlett - Chesterton Humberts
Now chief executive of the merged company Chesterton Humberts, and before that, chief executive of Chesterton – the first person in that role to hang on to it for any length of time in recent years. He now finds himself working for the Mercantile Group, which owns both companies, and running 60 offices across the country, half of which are in London. There are also offices in St Tropez, Gibraltar, Lake Como, Singapore and Australia.
Peter Bolton King - National Federation of Property Professionals CEO

Chief executive of the National Federation of Property Professionals, newish umbrella body for a number of organisations including the National Association of Estate Agents and Association of Residential Letting Agents. Bolton King started his career in 1973 at a Warwickshire firm of surveyors and agents, becoming its youngest-ever partner. He qualified as a chartered surveyor and went on to become an area director of Bradford & Bingley estate agents before going to the NAEA as chief executive in 2003. An articulate and media-savvy performer, he is rarely away from his work.
Lee Bramzell - PropertyIndex
Moving force behind the latest of the would-be big player portals, PropertyIndex. Uniquely, this is neither free nor subscription-based but is a pay-per-lead model, launched autumn 2008.
Christopher Brown - NAEA past President
Past president of the National Association of Estate Agents. A long-term practitioner himself, and now working as a consultant he notes that the key to success is long hours, determination, local market knowledge – and the ability to work every Saturday with a smile on your face. Approachable and dedicated to professionalism.
Simon Brown - Estate Ageny of the Year
With his wife Sarah, runs a highly successful agency awards scheme, the 'ESTAs'. There is no judging involved in Estate Agent and Letting Agent of the Year, but agents who register can give out questionnaires to clients and buyers, who then return these direct to the Browns. Only if a sufficient number of forms are returned are these fed into a computer which calculates performance. A clever idea in which the public are the judges and where all participating agents get feedback as to how buyers and sellers rate them.
Ben Brandt - Rat and Mouse
Catches the rodents (and some of the saints) in the industry with a lively, independent news blog which has been running daily since 2005. This newshound is never happier than when he’s on the scent of a story about Foxtons. Remember the branded Mini that ended up in a field?
Tweedie Brown - PSG Solutions
A 32-year military career in logistics led him to property search group PSG Solutions where he is deputy chairman. Having witnessed the Berlin Wall coming down, the former brigadier was well equipped to lead the fight for greater access to public records by search businesses.
Jan Bartlett - Premier Lettings
Jan Bartlett is the owner of Premier Lettings with branches in Oxford and Reading. Jan is an Honoured Fellow of the NAEA and formerly an ARLA Divisional Council member. She advocates landlord accreditation, and speaks publicly on the subject at various landlord and tenant forums in Oxfordshire and Berkshire. She pioneered talks to sixth form students advising them of their rights and the dangers of renting their first student homes when they leave for college. Jan has 35 years experience in the letting of multi-occupied homes, (HMOs), as well as homes rented to those in receipt of benefit, mixed with the “middle ground” young professionals or families from overseas here in the UK filling management positions. She is often called on by politicians from all parties for input and opinion.
Nick Butterworth - Jackson-Stops & Staff
Chief executive and one of the owners of the London group of Jackson-Stops & Staff which traditionally has been associated with middle to upper-end country properties but now has a more innovative and contemporary approach to its London operation. Also in the group is Frank Harris & Co, a niche agency with offices in the City, Bloomsbury and South Bank. Nick’s role is strategy and acquisition for the group.
John Boyle - HomeLet
Managing director of HomeLet, which has nearly 3,000 active letting agents and partners with some of the major lettings businesses in the UK.
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Mike Carter - Zoomf
Like many entrepreneurs, the brilliant Carter has not had it easy. His ideas for a property search engine, offering free listings to agents, were universally applauded and he genuinely believed that his business, Zoomf, would be among the new wave of internet services that would kick the older subscription models into touch. However, perhaps a subscription or two might have helped, as Zoomf ended up in administration, from where it was bought by the Mirror group. We will now see what happens.
Ed Chamberlain - CHIPS
West Country agent and chartered surveyor whose deep belief in HIPs led him into battle against the many anti lobbyists. Had little thanks for his efforts in forming CHIPS (Consumer Home Information Pack Supporter), and even had to contend with unfounded accusations that he was in Government pay. However, an unlikely spy in our assessment, and a sincere campaigner for putting information up-front.
Guy Charrison - Guy Charrison Property Consultancy
Auctioneering supremo and dab hand with the gavel who has turned his talents to consultancy work, helping many smaller estate agents set up their own auction houses.
Nick Churton - Mayfair Office
Want to show your prospective vendors that you can afford a posh London branch and can attract top buyers, both national and international? Then what better solution than the ‘Mayfair Office’, which also flexes its bulk buying and marketing power. Churton, a former estate agent in Hertfordshire and London’s West End, and property advertising manager of Country Life, advises leading independents in the UK as well as realtors in America. The office in Mayfair is just off Grosvenor Square.
Peter Coles - Romans
Managing director of Romans, the super-successful estate agency group in Berkshire, Hampshire and Surrey, that was started by Coles and fellow classmates shortly after leaving school without too many qualifications between them: a teacher had told them they wouldn’t amount to anything. Was the first estate agency customer of Live and hence the first to offer white-labelled conveyancing. We just hope the teacher has learnt her lesson.
Richard Copus - Copus Estates
A rural homes specialist, he is divisional council member of the NAEA and chairman of its rural housing forum. Agent and auctioneer, he heads up Richard Copus Estates in the West Country, dealing exclusively with older properties and barn conversion.
Geoff Core - Encore
Founder of Encore, the software system used by so many agents, and which he has kept cleverly updated. The key to his success appears to have been straightforward personal service. The business is now part of the group owned by the parent company of the Guardian newspaper, which means it is now a sprofiles mate of its once deadly rival Vebra.
Susie Crolla - Guild of Letting and Management
Chief executive of the Guild of Letting & Management, a company which offers specialist training to letting agents wanting BTEC qualifications. A former teacher, she is fluent in three languages and also sits on the board of the National Approved Letting Scheme.
Geoff Core - Core Systems
Founder of Core Systems, the Residential Sales Software provider of EnCoreLive, Geoff Core is now Commercial Director for GMG Property Services which owns Core Systems, Vebra Solutions and CFP Software.
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Michael Day - Integra
Was an associate with AC Frost, became regional MD of Prudential Property Services before becoming a director at Connells. Started his own business, Integra Property Services in 2003 and opened agency office a year later. Despite winning a number of awards, Day decided to sell his agency business in 2008 as the credit crunch bit. He now runs an astute consultancy business and provides professional services for estate agents and others in the residential industry. Was inaugural Chair of RICS Residential Faculty.
Ivor Dickinson - Douglas & Gordon
Managing director of one of London’s most high profile agents, Douglas & Gordon, where Ed Mead is on staff. Dickinson’s agency business typifies London and is one that all its rivals monitor.
Poppy Dinsey - Globrix
the delightfully named writer of the blog on Globrix – always worth reading for its insights and occasional gossip.
Hugh Dunsmore-Hardy - Property Consultant
Former chief executive of the NAEA, where he was largely undone by his support for HIPs, and also chairman of NALS. Now a consultant in the property world, including directorships on HIPAG and Winkworth.
John Durrant - Agency Photographer
Estate agent turned house photographer extraordinaire, teacher and master supreme of Photoshop (without breaching PMA). If your property particular pictures show grey skies and uninspiring interiors, give him a call – quick!
Nat Daniels - Estate Angels
Property entrepreneur who founded Estate Angels, an online service delivering leads to agents by allowing property hunters to contact agents in their area of search. Launched ahead of its time and still highly successful, along with sister service Mortgage Angels. Daniels has turned down offers to buy him out on the grounds that he still has more ideas up his sleeve.
Ian Dobrin - Estate Agency Personnel / Overseas Property Jobs
After 15 years in UK Estate Agency to Area Manager level, Ian entered the property recruitment industry in 1993. He has been Managing Director of Estate Agency Personnel Ltd (EAP) since 1995 and EAP’s International trading division, Overseas Property Jobs (OPJ) which has recruited for Agents and Developers around the world since 2004.
Mark Daruvalla - CFP Software
Managing Director of CFP Software, which provides market leading, accredited lettings/property management software to agents. CFP Software is part of the GMG Property Services Group, along with Vebra Solutions and Core Systems.
Simon Duce - ARPM
Managing Director of ARPM, the UK’s largest outsourced lettings management company and appointed judge of the Estate Agent of the Year Awards 2009. ARPM was launched only three years ago to attract agents who already had an internal lettings function but were seeking to reduce their overhead whilst retaining a specialist lettings offer. A non-competitive specialist outsourcing service, with no front office function, providing staff with specialist knowledge to manage agents’ lettings portfolios, ARPM have quickly became the leading player in the UK market, growing even in demanding market conditions.
Andrew Deverell-Smith - Deverell-Smith

Andrew Deverell-Smith – Managing Director.

Working with all the leading players in the property industry, he has personally brokered some of the biggest moves in the market and is one of London’s highest profile recruitment professionals. Andrew started Deverell Smith Recruitment, one of the fastest growing recruitment companies in the UK in April 2006 after building a successful career in property recruitment in the Capital. Since setting up the business, Andrew has set out to make Deverell Smith Recruitment a scion of excellence in the recruitment industry.

E
Simon Embley - LSL
Group chief executive of LSL, parent company of Your Move. He led the management buyout of Your Move and e-surv from Norwich Union, now Aviva. Has since added Chancellors Associates, Linear financial services and Reeds Rains to the group. A very big player indeed, who is hooked into the wider corporate market and leveraging the business to the ceiling. LSL floated quietly when everyone else was preoccupied with other goings-on.
Stuart Elliott - Network Auctions
Launched Elliott Auctions in 2005 and is now founding partner with Guy Charrison and Toby Limbrick of Network Auctions. He started as a junior with Black Horse Agencies Stimpsons in the mid-80s and set up his own agency, Elliott Residential, in 1994 and Elliott Lettings in 1998.
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Richard Field - Richard Field Property Search
Heads up his own property finding agency and comes from a family that has worked in property, estate agency and surveying since 1804. He was an agent with Knight Frank & Rutley, Savills, Chesterton, and Debenham Tewson & Chinnocks. He is a visiting lecturer at the College of Estate Management.
Anthony Filice - RICS Spokesman
Chartered surveyor who sold the first £1m house in Cardiff, in 1997. He is spokesman for the RICS in south-east Wales, often appearing on TV and in the press. He started his career in 1982 and became a partner of Kelvin Francis in 1995.
Clare Fletcher - Agency Trainer
Estate agent trainer with a fun, motivational personality and strong, opinionated views. Believes that training has to be entertaining if it is to work. She knows her stuff, as a former agent herself.
Louisa Fletcher - Property Price Advice

Set up Property Price Advice, an automated valuation model, but really hit her stride when she was discovered by the national press and is now resident property goddess for the News of the World and Sun where her stunning good looks mean that her picture usually takes up a lot more space than her words. Also a regular on the GMTV sofa. A very clever brain lurks behind the supermodel appearance.
Ed Freyfogle - Nestoria
American who co-founded nestoria in 2006, one of the free-to-list property search engines, and who previously worked for Yahoo. Nestoria, which also operates in Germany, Italy and Spain, operates by sending users to relevant lists of property. Has recently signed a deal with the Daily Telegraph.
Brian Farrell - Metropix
Brian Farrell co-founded Metropix, the floorplan and 3D imaging service for estate agents, with Max Christian in 2004. Late last year, the pair sold the highly successful business to the Daily Mail.
Paul Farndon - Training Consultant
With getting on for 40 years’ experience in the estate agency business, he has been a training consultant in residential lettings and management since 2003. Delivers training seminars in the workplace and is Assistant Business Practices Officer for the NAEA.
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Jim Gillespie - Domestic Energy Assessors
Founded the Institute of Domestic Energy Assessors, which represents the interests of DEAs and Home Inspectors. Has sounded many warnings to members of the public thinking of parting with money for training.
Mark Goddard - GMG Property Services
Managing director of GMG Property Services, a division of the Guardian newspaper group, which has Vebra, Core and CFP Software in its sprofiles.
Mike Goddard - Belvoir
Founder with his wife Stephanie in 1995 of Belvoir, the lettings chain that has grown by franchising to around 130 branches. Claims that a number of Belvoir franchisees have become millionaires. Stepped down as CEO in July 2010 to become chairman.
Peter Grant - Vision Teknology UK Ltd
Managing director for the last 20 years of VTUK, a lettings and property management software firm. He reckons to have had business dealings with over 6,000 agencies in that time and has partner status with organisations including movewithus and Team. Used to captain Oxford Rugby Club.
Lawrence Greenberg - Ex-Tenancy Deposit Service
Former chief executive of the Tenancy Deposit Service, which initially began before tenancy deposit protection became mandatory. He left on June 1, 2010, in the wake of large subscription hikes which upset the industry.
James Greenwood - Stacks
House-hunter extraordinaire, who is managing director of the property location and acquisition business, Stacks, which his father founded in the 1980s, the business specialising in finding properties that had yet to appear on estate agents’ books.
Mike Griffiths - Expert Agent
IT wizard who was a surveyor and estate agent before developing his own software business, GMW, which he successfully built up to be the UK’s largest supplier to estate agents before he sold to internet portal Asserta in 2000. Griffiths went on to co-found Expert Agent.
Dorian Gonsalves - Belvoir
Previously operations director, he stepped up to be MD of the lettings chain in July 2010 when founder Mike Goddard quit as CEO and became chairman.
Jane Gardner - Parkheath
Started at Connells in 1987. In partnership with Alex Sewell, sales director, she founded the lettings side of the Hertfordshire Parkheath franchise in 1992 where she is now director.
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Rob Hailstone - HIPAG
Good humoured and likeable founder of Hipag, he worked for many years as a conveyancer in the West Country and became convinced that HIPs ought to improve the process of buying and selling property. He remained at the helm of his company after entering into a partnership with Oyez Straker, the legal stationery firm.
Richard Hair - Former NAEA President
A previous president of the NAEA who runs a sizeable independent agency business in Essex.
Christopher Hall - Former NAEA President
Another previous president of the NAEA, who operates out of Norfolk.
Christopher Hamer - The Property Ombudsman

The Property Ombudsma. He started out as the Ombudsman for Estate Agents, but then took on the remit for letting agents. Has grown the scheme hugely since the Government made it mandatory for all sales agents to belong to a recognised redress scheme. Comes from professional ombudsman background, so is well equipped to deal with the inevitable politicking that goes on in such worlds.

John Hards - Countrywide Residential Lettings
Managing director of Countrywide Residential Lettings, which he has helped propel to one of the fastest growing and most successful parts of the Countrywide group. A chartered surveyor by background, he is also a director of ARLA.
Susan Hawkins - Mayfair Office
A director of Mayfair Office with special flair for media buying, Hawkins previously ran the London West End office for GA Town & Country.
Jeremy Helsby - Savills
Group chief executive of Savills in the UK from May 2008 when he succeeded Aubrey Adams. Helsby joined the company in 1980 and it has grown massively in the years since, but is not immune to the downturn. In late 2008, it was forced to issue two profits warnings, with Helsby saying the bottom of the market was increasingly hard to call.
Harry Hill - Countrywide
Now chairman at Countrywide, the UK’s largest chain of agents, the legendary Hill was previous managing director of the business which he came to via Mann & Co which was bought by Hambros, which then got rid of it. A survivor of several housing recessions, he pioneered the notion of the one-stop shop and cross-selling. He also came up with the idea for Rightmove, subsequently getting other corporate competitors involved as early shareholders. Countrywide was a plc but came off the stock market when it was backed by private equity firm Apollo. He once said he wanted to retire at 55, which would have been in 2004, but seems to have forgotten not to have come into work.
Kevin Hollinrake - Hunters
Chief executive and co-founder of Hunters, based in the north. Hugely ambitious, the firm symbolised the boom of the 2000s, but still has plans to expand to 1,000 territories across the UK via franchising. Two years ago, these would have been conventional high street franchises; now the company envisages single agents working from home in their immediate areas, supported by the internet. The firm is run with brother Keith Hollinrake.
Jon Hunt - Foxtons
Founder of Foxtons which he set up in a single office with Peter Rollings, he famously called the top of the market when he sold to a venture capital firm, BC Partners, in 2007. There is now a big question mark over Foxtons’ ability to repay the debt its new owners owe to its banks. Highly reclusive, he lives in ‘billionaires row’ in Kensington, with a stately home in Suffolk. Foxtons is known for its fleet of Minis and for the infamous Whistleblower programme which highlighted what appeared to be some iffy practices. Hunt himself likes Aston Martins.
Jonathan Hunt - Dreampad
An agent for 20 years, he set up dreampad in 2006,which works with agents in marketing properties to the maximum on the internet, using broadcast-quality films. He reached the final six of Britain’s Brainiest Estate Agent in 2002, hosted by Carol Vorderman on ITV1.
Peter Halliday - Waterside Properties UK Ltd
Peter Halliday, together with Paul Simpson, can lay genuine claim to being agents with a difference. The pair are joint managing directors of Waterside Properties UK Ltd, an agency that sells and lets only waterside properties. It has six offices mainly set in marinas on the south coast and does much of its marketing at Boat Shows. There is also an overseas department specialising in waterside locations from Europe to the Caribbean
Stephen Hayter - myhomemove
Stephen Hayter is a surveyor and former estate agent. Since 2001, he has been sales and marketing director of myhomemove, a direct conveyancing provider and now a HIP supplier.
Sue Hughes-Thomas - ARLA President 2010/11
Former nurse who started a lettings business in 1986 after the experience of renting out her home while abroad with her husband. The Home Management Company is based in Bushey, Herts, and operates in association with Friends Estate Agents.
Eddie Hooker - mydeposits.co.uk
Chief executive of mydeposits.co.uk, the leading Government-approved tenancy deposit protection scheme.
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Owen Inskip - Conservative Housing Adviser
Chartered Surveyor and friend of Prince Charles, he is housing adviser to the Conservative party. He embarrassed the official party line after saying in public, at a conference, that he supported HIPs, at least in part.
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Allen Jackson - HIP HIP Hooray
Offers training for many different types of people – driving instructors, plumbers, home inspectors and energy assessors. His Surrey-based empire included the HIP provider HIP HIP Hooray, a name he came up with because he thought people would remember it. There were no 'three cheers' here for the demise of HIPs.
Russell Jervis - Spicerhaart
Managing director of Spicerhaart’s estate agency division. Brands include haart, Spicer McColl, Felicity J. Lord and Darlows.
Dan Johnson - TheMoveChannel.com
Nearly ten years’ experience of running TheMoveChannel.com makes him a veritable veteran of the online property industry. Johnson has also set up MultilingualMarketing.net, an agency that helps overseas property agents and developers hone their online marketing strategy.
Michael Jones - NAEA President 2010/11
Unique in NAEA annals as the only President to have been elected twice; his first term was in 1992. Started in the industry in Cardiff in 1971; set up own business five years later, now known as Michael Jones Estate Agents.
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Gillian Kent - Propertyfinder
Heads up Propertyfinder, which is now in the ownership of News International and up against its stablemate Globrix, which uses quite different technology and is free-to-list. Claims to have grown Propertyfinder substantially since taking over.
Trevor Kent - Former NAEA President

One of the industry’s biggest personalities, and constantly in demand by the media. Runs a single office business in Gerrards Cross and was president of the NAEA. He has been a long-term anti-HIP campaigner. His well-informed views on the industry are usually entertaining – and always pertinent.
Ashley King - Simply HIP
Founder and managing director of first Simply Conveyancing and then Simply HIP, after a 25-year career in the agency world. He worked for Countrywide before moving to Connells to launch their conveyancing business. He was chairman of the Association of Home Information Pack Providers, which was eventually one of Simply HIP's creditors when the firm went bust in June 2010 after HIPs were scrapped by the Coalition Government. Simply HIP owed AHIPP £9,000.
Sean and Robin King - Movewithus
Brothers behind the phenomenal success of movewithus, which originally started as Partners in Property. Has a 1,000 strong network of agents who can participate in part-exchange sales.
Andy Knee - LMS
Managing director of national bulk conveyancing and HIP provider LMS. Clients include major banks and building societies as well as hundreds of small independent agents.
Peter Knight - Estate Agency Events
PR and marketing guru specialising in property, he runs his organisation from the Chapel of Ideas, a beautifully converted church in Surrey. He also set up Estate Agency Events, running the estate agent of the year awards, and a ‘virtual’ estate agency training business.
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Richard Large - Chartered Surveyor
Chartered surveyor in the West Country and an early supporter of Home Information Packs, particularly Home Condition Reports, a subject about which he is hugely knowledgeable.
Jeremy Leaf - Jeremy Leaf & Co.
A chartered surveyor and estate agent who is the voice and face of the RICS’s residential facility. He has spent 30 years in the profession and became RICS housing spokesman 15 years ago. He has also been chairman of the RICS residential faculty, and advised on home buying reform. He is principal of Jeremy Leaf & Co, a two-branch firm of chartered surveyors and estate agents in North London established in 1979 and which can quite often be seen on TV as a backdrop to his punditry.
Daniel Lee - Globrix
The new boy that everyone is watching. He founded Globrix, the free-to-list property website with cutting edge technology, and then secured multi-million backing for its development after selling to News International.
Nick Leeming - Propertyfinder co-founder
To call him the grand-daddy of the property portals business is true but also sounds wide of the mark given his sharp, up-to-date take on the whole market. The widely respected Leeming co-founded Propertyfinder as the first of all the portals, and several changes of ownership and chief executive later, remains its public face.
Ruth Lilley - NFoPP

Head of business development at NFoPP, she has pioneered a range of training courses for the profession and entrance exams for new recruits.
Stewart Lilly - NAEA President 2007/2008

The 2007/2008 president of the NAEA. Started his career in estate agency alongside a young Trevor Kent before switching to the development, land and new homes side. Now runs his own land consultancy agency, advising on acquisitions and planning.
Malcolm Lindley - Guild of Professional Agents
Well known ‘face’ of the Guild of Professional Agents and responsible for innovating the Fine & Country brand whose headquarters are in Park Lane, London.
Margaret Longden - Sequence/Connells
The seemingly unstoppable director of lettings at Sequence took on the division after Sequence was acquired by Connells and has developed it since, winning award after award. Her achievements are all the more remarkable as she had no previous experience of working in the agency business.
Jonathan Lay - Spicerhaart
Operations director of Spicerhaart Legal Services; was previously national sales manager for The Live Organisation.
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Neil Mackwood - Wriglesworth
Now works in PR for the Wriglesworth Company, but started out in journalism and worked on the Daily Express. He is particularly knowledgeable about the property portals business and HIPs.
Russell Manning - Manning Stainton
Highly respected managing director of the Leeds business, Manning Stainton. The agents, founded in 2000, appeared for three years running in a Sunday Times ‘best places to work’ list, with Manning receiving a particularly high rating from his staff. The firm has also consistently done a great deal for local charities, including homeless people.
Robin Marcus - Easier2move
Qualified solicitor, he is director of the conveyancing and HIPs business easier2move which he helped set up.
Richard Martin - Martin & Co.
Founded the fast-growing lettings chain Martin & Co after becoming convinced that there was a better way to do lettings and property management – he was himself a lettings agent. He is now the franchising organisation’s chairman.
Bill McClintock - OEA
An experienced agent and surveyor who heads the company that runs the Ombudsman for Estate Agents scheme. Has been working in estate agency since 1959, rising to become managing director of Royal Life with a chain of 250 offices. In 1992 he bought a large share in Cornerstone from Abbey National, sold three years later and then worked as international development director of Hamptons. Co-founded the Guild of Professional Agents and in 2003 became chief operating officer of the OEA, of which he is now chairman.
Jamie McMullan - Hunters
Formerly with Nationwide, he now spearheads the franchising side of the business at Hunters.
Alan Mead - AMR Group
Founder and chairman of AMR Group, a recruitment firm he launched in1995 after 20 years in estate agency. The firm now provides national coverage in 13 different locations.
Ed Mead - Douglas & Gordon
Motorbike riding ‘agent provocateur’ at Douglas & Gordon. Has written several columns for national newspapers.
Sharon Mead-Blandford - Estate Agecy Staff
Runs her own property recruitment firm Estate Agency Staff after starting her career in north London in 1993 as a secretary for an independent estate agent, moving over to a corporate agent in 1994 as a lettings negotiator. She then worked her way up to lettings manager. In 1998, she moved into recruitment when she joined Estate Agency Personnel.
Mark Milner - Digital Property Group
Chief executive at the Digital Property Group, which has Primelocation and FindaProperty in its stable of four websites owned by the Daily Mail group, the irony being that Primelocation was set up by agents specifically to avoid the media calling the shots.
Nick McKittrick - Rightmove
Former managing director of Rightmove’s property business, he is now chief operating officer and finance director now that the business has dispensed with its group structure. A founding director, he has been with Rightmove since 2000.
Robert May - Operations director, Jupix

A FNAEA with immense experience of the software industry, Robert May is now with Jupix.

Lucy Morton - President, ARLA, 2009/10
The highly personable Lucy Morton is managing partner at one of London’s most successful agents, W.A. Ellis. She has been letting properties since 1983 and set up the lettings business at W.A. Ellis in 1990. She also sits on the new Register of Property Agents, and the Property Standards Board, fitting in all her business commitments with family life – she is married with three sons, including twins.
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Sean Newman - Award-winning Estate Agent
Chairman of award-winning midlands-based estate agent who has combined outstanding commercial success with a lot of charitable work and physical challenges. He has done most of the things – running across deserts, up mountains and through jungles – that most people would avoid. But he was seriously injured in July 2010 while on a marathon cycle ride across the States with colleague James Golding.
David Newnes - Your Move
Managing director of Your Move estate agents and previously business development and franchise director. An estate agent for an independent from 1980, he was one of the management team involved in the buyout from Norwich Union.
Ross Norman-Clarke - PR man and writer
No guru – just a highly effective PR professional and writer who prefers to stay in the background while quietly helping to raise the profile of clients like Team, the Guild/Fine & Country, Arun Estates, Clare Fletcher and Metropix.
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Mike Ockenden - AHIPP Director General
Director general of AHIPP, the Association of Home Information Pack Providers, which was wound down in June 2010 following the Coalition Government's decision to scrap HIPs. He was previously with Barclays, which must have seemed like a walk in the park before AHIPP, which was constantly tested by political, financial and market issues during its four-year lifespan. To his credit, he stuck to his guns until the last bullet was fired.
Jackie Oliver - Estate Agent and Home Inspector
Estate agent in Northamptonshire and also a Home Inspector. An articulate campaigner against continued efforts to recruit new DEA trainees who may be ignorant about realistic work prospects.
Michael John Osborn - Brightmove
Michael John Osborn (sometimes known as Mike and sometimes as John) is a prolific poster to Estate Agent Today and is the founder of Brightmove, which he likes to describe as tomorrow’s number one website. He recently, albeit unsuccessfully, complained to the OFT that Rightmove was trying to pass itself off as his site. An agent who joined the industry straight out of school, he is also a DJ.
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Richard Palfreeman - Northfields Estate Agents
Founder and managing director of Northfields estate agents, an independent in west London, which has picked up several industry awards, particularly for the quality of its staff training.
Tom Parker - Quest
Founder of the IT company Quest, which has enabled agents to organise their own HIPs – many of whom have found it easier than they thought. He sold the company in 2008 to the Daily Mail group where it sits alongside property data and search companies.
Liz Peace - British Property Federation
Chief executive of the British Property Federation, who was awarded the CBE for services to the property industry.
David Perkins - Estate Agency News Columnist
The industry compliance guru who has a column in Estate Agency News. His consultancy work means he regularly represents agents where they have been suspected of breaching law such as PMA; in fact, what he doesn’t know about PMA is probably not worth knowing. Worked for Andrews estate agents for many years and is also a specialist trainer.
Caroline Pickering - National Approved Letting Scheme
Chairperson of the government-funded National Approved Letting Scheme. She comes from a social housing background.
David Pollock - Greene & Co.
Managing director of Greene & Co, one of London’s most innovative agencies. He and his staff starred in a 2004 TV fly-on-the-wall documentary, which did the industry no harm. A regular award winner and one of the Sunday Times best places to work, Greene & Co is big on looking after its staff with life coaching sessions, whilst Pollock puts his own direct line on all company stationery.
Ian Potter - ARLA Operations Director
Operations director of ARLA (Association of Residential Letting Agents) which is now part of NFOPP, along with the NAEA. He was formerly with Countrywide Residential Lettings in Scotland, his home country.
Tim Price - Formerly, The Live Organisation
With a background as an estate agent and 20 years' experience within the residential property sector, he was group sales and marketing director at The Live Organisation. Now left, but watch this space.
John Pring - Award-winning estate agent
Estate agent in Canvey Island, Essex, who is holder of an award recognising his outstanding contribution to the industry. Pring has been a pioneer of new and often challenging ways of working in UK estate agency, bringing many of his ideas from overseas.
Henry Pryor - Property Market Expert
An inventive mind means he tirelessly hatches new ideas, of which his most successful was probably the London Office, providing out-of-town agents with a presence in the capital. A former Savills agent, he now cleverly promotes himself online as a property market expert which means he appears regularly on TV and in print. Has been dubbed a contrarian.
Dennis Purshouse - CLG
The civil servant survived longer than any other at CLG through all its different incarnations, and was in charge of HIP strategy – not to mention briefing the endless line of Labour housing ministers who came through the revolving doors.
Edward Powell - Clear Group
Director and founder of legal marketing company, Conveyancing Network in 2002 and RG Solicitors in 2007, Edward launched Clear in November 2009. Edward has spent the past 10 years looking for innovative means to improve the conveyancing process. Clear has recently partnered with Vebra, Core and other leading software providers to deliver a cutting edge conveyancing product to estate agents
Paul Prescott-Brann - PJPB ASSOCIATES PARTNER
The property business and media specialist. Paul has worked within the property market since he was 18. His successful career first started as an estate agent for independent agents as well as being the youngest branch manger in the country for one of the major corporate estate agency chains. He was then headhunter by a top 100 law firm to spearhead a new business development project created by Paul. He was also headhunted by a well known property portal to develop and launch its legal and financial section. He has since then launched his own consultancy company geared towards companies within the property and media sector. Advising his clients on business and marketing strategies, creative’s and technical support as well as business development. These companies include estate agents (UK & Overseas), solicitor firms, property service providers, property investors, property portals, property websites, media companies and developers.
Eric Pickles - CLG Secretary of State
Ushered in a new era when he announced on May 20, 2010: "HIPs are history." This was the Coalition Government's first move in cutting pointless red tape and rolling back 13 years of Labour bureaucracy and extravagance. The bluff Yorkshireman is set to become a cult hero as he takes the axe to Town Hall waste and gives planning power back to the people.
David Parris - Jackson-Stops & Staff
Group operations director and one of the owners of the London group of Jackson-Stops & Staff which traditionally has been associated with middle to upper-end country properties but now has a more innovative and contemporary approach to its London operation. Also in the group is Frank Harris & Co, a niche agency with offices in the City, Bloomsbury and South Bank. David’s role includes marketing, recruitment and HR.
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Richard Rawlings - Estate Agency Consultany and Trainer

Former agent who later went into recruitment and then into PR. Now an established estate agency consultant and trainer, he is strong on knowledge and ideas. He campaigns ceaselessly for agents to raise their fees.
Annette Reeve - Mayfair Office
Now a director of the Mayfair Office and Mayfair International Realty alongside Nick Churton, Reeve has spent her working life in residential agency and ran her own three-office firm in Hertfordshire.
Michael Robson - Andrews
At the helm of Andrews’ estate agents, Robson is also a keen sailor and espouses the values of the charitable trusts that own the company: Christianity and philanthropy, neither of which is usually associated with the cut and thrust of estate agency. The company’s profits are part ploughed back into the business and part donated. Causes that have been supported include schools in Africa – which Andrews’ staff helped build – and orphans in Romania.
Peter Rollings - Marsh and Parsons

Helped Jon Hunt build up Foxtons before leaving when, it is thought, he was refused an equity share in the company. Went on to buy long-established London agents Marsh & Parsons with backing from Irish firm Sherry FitzGerald, saying he did not aspire to run another Foxtons but something smaller and different in approach.
Linda Rooney - Mayfair Office
Influential head of the PR division of affinity group Mayfair Office, and the power behind all those national press stories featuring properties sourced from Mayfair member agents. She’s the one that the Sunday Times, Telegraph and Country Life all call when it’s Wimbledon and they want to feature properties with tennis courts.
Mark Riddick - E-Homebuying Forum
The chairman of the forum is heavily involved and influential in the debate on the future of home buying and selling and e-conveyancing. A former director of PISCES, the global standard for electronic exchange of real estate information, he was Entrepreneur of the Year in the 2003 National Business Awards.
Joshua Rayner - Rayner Recruitment
Rayner Recruitment was founded by Joshua Rayner, a high profile Head-Hunter/Recruiter within the Property industry. Joshua has placed candidates in over 5,000 companies and built several businesses such as Dove & Hawk and the entail set up of Property Jobs Direct. Our purpose is to offer both an innovative online recruitment tool alongside a more traditional bespoke head hunting service bringing like-minded property professionals together. The flat fee online recruitment service has a full money-back guarantee. This was introduced as more and more companies didn’t want to incur high costs for junior candidates by using traditional agencies and print advertising. Rayner Recruitment has developed and introduced a new concept to the Property industry, allowing both “flat fee” recruitment as well as offering a tailor made “head hunting” service for more high profiled senior positions.
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Nick Salmon - Harrison Murray

Hard-working, media-friendly anti-HIP campaigner who founded SPLINTA and finally triumphed when the Coalition Government scrapped HIPs in May 2010. Salmon has intelligence and presence and was always able to muster effective arguments, so he commanded respect from both sides in the often bitter long-running battle between the pro- and anti-HIP brigades. He works as a director for Harrison Murray, based in and around Northamptonshire. His last words on HIPs deserve to be preserved for posterity: “The chequered history of this flawed piece of legislation stands as a shameful monument to the ineptitude and arrogance of a succession of Labour housing ministers who failed to heed the warnings of those who actually know how the property market works.”
David Sandeman - Essential Information Group
Founder of the Essential Information Group, a largely subscription-based internet offering regarded as the ‘bible’ of all residential property auctions. The brilliant site allows you to see how each and every auction sale went, how all the lots fared and what is still available.
Robert Sargent - Acorn CEO
Chief executive officer of Acorn, one of the largest independents in Kent and Greater London.
James and Robert Scott-Lee - Chancellors
Father and son team at the Chancellors group, a long-established organisation that knows how to maximise booms and survive busts. Scott-Lee senior, who claims to no longer have a day to day hands-on role at the business, is a long-standing influential figure at the RICS. Son Robert is now managing director at Chancellors.
Grant Shapps - Housing Minister
Housing minister who moved swiftly to suspend HIPs within days of taking office in the Coalition Government. This honoured a pledge he made when shadow minister, but he surprised the HIPs industry with such decisiveness. Most marked May 20, 2010, when the announcement was made, as the dawn of a new era, not least home sellers who had paid out billions for Packs that buyers never looked at.
Stephen Shipperley - Connells
Group chairman of Connells, he joined the company in 1977 as an 18-year-old, famously turning down a place at university, and worked his way up the ranks. He was instrumental in getting Rightmove off the ground, although Connells has now disposed of its shares, and oversaw the acquisition of Sequence.
Miles Shipside - Rightmove
High-profile commercial director of Rightmove who has to balance the demands of the City with those of his estate agency customers: shareholders want profits, whilst agents want cuts in their subscriptions. Shipside is a surveyor who arrived at Rightmove via Halifax.
Charles Smailes - NFOPP Chairman
Son of a former Yorkshire and England cricketer, Smailes has chosen to spend his professional life batting for the property industry. A partner in a Harrogate firm, Smailes is the ultimate auctioneer, with all the charisma and booming voice you need to control a salesroom. He is the current (and first) chairman of NFOPP, a role he took after his year as president of the NAEA.
Paul Smith - Spicerhaart

With his father Alick, he set up one chain before successfully selling it and went on to found Spicerhaart, augmented by acquisitions from Cornerstone and Darlows. The company was at one time bankrolled by insurance company Winterthur Life, but the Smiths managed to repay the debt well within time after Winterthur changed tactics. A columnist in Estate Agency News, he is known as Plain Talking Smith.
Phil Spencer - Garrington home finders
Former estate agent who later qualified as a chartered surveyor and set up Garrington home finders – one of the first of the property finding companies – in the belief that buyers, just as much as sellers, needed agents. Has since found fame, alongside Kirstie Allsopp, on television property programmes such as Relocation, Relocation.
Michael Stoop - Legal and General
Heads up the estate agency side of Legal & General’s business, where agents can become franchisees under the Xperience brand. He is a former agent.
Gary Smith - NAEA President 2009/10
Former President of the NAEA, he first worked in estate agency in the 1960s, before taking a senior role at Ford Motors which involved considerable international travel. Subsequently set up his own estate agency in Suffolk, which he ran for 22 years. Now works as a consultant on land purchases.
Troy Stanley - Resource Techniques
The ‘Chief Technical Officer and Technical Director’ of software and website providers specialising in the property sector is a guru of all things IT and a passionate advocate of applying technology to business. If your website is not integrated with Twitter, Facebook and other social networks, you can’t have met this high-flying former aircraft engineer.
Tim Summerley - GMG Property Services
Managing Director of Residential Sales Software for GMG Property Services, which covers Core Systems and Vebra Solutions.
David Salusbury - National Landlords Association
Chairman and chief executive of the National Landlords Association, the largest representative organisation for private residential landlords in the UK.
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Karl Tatler - Successful Estate Agent
A frequent award winner, Tatler runs a small and distinctively successful agency in the north where he seems to get most things right, whether it’s sales, marketing or his bold use of technology.
Sue Taylor - Keppie Massie
Started her career in1974, and was an area director for Sequence before becoming head of residential at Liverpool city centre agents Keppie Massie.
Nick Thomlinson - Knight Frank
The senior partner and chairman of Knight Frank, he has presided over some remarkable years in which huge bonuses were the order of the day. He has now warned that the slowdown will change this, but Knight Frank’s pre-eminence in the super-rich markets that it dominates is unlikely to be much challenged. The firm moved headquarters last year to an extraordinary high-tech building in Baker Street, London.
Isobel Thomson - National Approved Letting Scheme
Operations director of the National Approved Letting Scheme, a Government-backed organisation which sets minimum standards for letting agents.
Ian Tonge - NAEA International
Agent who is best known as the ‘face’ of the NAEA’s international efforts on marketing property.
Glyn Trott - Letmc.com and Pinnacle
With business partner Wyn Griffiths, the pair are widely known as Wyn and Glyn. Directors of lettings software company letmc.com and of Pinnacle Letting Agents, managing 1,000 properties from offices in Cardiff, Newport and Pontypridd. www.letmc.com clients include Halifax and Xperience as well as independent agents. The pair, in lettings since 1997, have also acted as consultants to the Welsh Assembly.
Richard Tucker - Home Sale Network
Long-standing managing director of the Home Sale Network affinity group which was started in 1994 to fly the flag for independent estate agents. Agents join on the basis of exclusive territories and are big on referral business. The organisation puts on the UK’s largest conference for agents each year, with a line-up of well-known speakers: last year they included Robert Peston. The network is owned by American firm Cartus, formerly Cendant.
Grenville Turner - Countrywide CEO
Group chief executive of Countrywide, taking over from Harry Hill. He comes from a banking background and was also previously a director of Rightmove.
Jason Taylor - Flitt
After 20 successful years in the traditional world of estate agency, Taylor set up flitt.co.uk in 2010. Flitt aims to bridge the gap between cheap online agents and high street brands, providing a central support hub for home-based regional partners. National expansion is in his sights.
James Toogood - CFP Software

Head of Sales for CFP Software, which provides market leading, accredited lettings/property management software to agents. CFP Software is part of the GMG Property Services Group, along with Vebra Solutions and Core Systems.

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Jonathan Upton - Calnea Analytics
Business development director at Calnea Analytics, which was purchased by the Daily Mail in July 2010. Calnea calculates the Land Registry house prices and also uses the data in Mouseprice, a house price information portal that differs from all of the others by including – as far as possible – information on every single property in England and Wales. Users can check properties for their full transaction history, as well as comparables. Mouseprice is now a big cheese alongside DMG portals FindaProperty and Primelocation.
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Eric Walker - Bushells
For 12 years he was a director of Alex Neil, one of the agents at the forefront of the transformation of Docklands and east London into a trendy living area for affluent bankers and laywers. Now MD of Bushells in south-east, west and south-west London, and also director of J&M Construction. Sits on a number of advisory committees on HIPs and lettings. An ex-navy man, he is a judo black belt.
Lee Watts - Kinleigh Folkard & Hayward
Managing director of Kinleigh Folkard & Hayward, one of London’s most successful estate agents, with around 40 offices.
Paul Weller - Leaders
Managing director of Leaders, a lettings chain in the south-east which is now up to around 40 branches and is looking for more. It expands by purchase, not franchising.
Julie Westby - Former NAEA President
Last (and one of the very few) woman presidents of the NAEA and also one of the few with a residential lettings rather than sales background. She also became acting chief executive of the NAEA for some months before Peter Bolton King took up the reins
Ed Williams - Rightmove
In overall charge at Rightmove, he has successfully presided over its astronomic growth and flotation on the stock market, whilst also having to pull Rightmove’s plans to enter the HIPs sector at a cost of £22m.
Melfyn Williams - Williams & Goodwin

Had an outstanding year as the youngest-ever president of the NAEA, helping to change the perception of a middle-aged organisation to one that positively welcomed youth. An estate agent, surveyor and auctioneer in north Wales, he co-founded Williams & Goodwin in 2001. He still invests considerable time in the NAEA and its parent body, NFOPP, particularly campaigning for training and minimum standards.
Ian Wilson - Martin & Co.
Managing director of the lettings franchise chain Martin & Co, he joined from Connells five years ago. He has overseen the organisation’s ambitious growth to nearly 160 offices, with a target of 40 more this year.
Judienne Wood - Kinleigh Folkard & Hayward
A lettings industry legend who has worked with many of the best known names, including Marsh & Parsons, Barnard Marcus, Hamptons and Bradford & Bingley. She is now lettings director at Kinleigh Folkard & Hayward. She is also a former chairman of ARLA.
Charlie Wright - thebu2iness.com
Started in 1998 as an early innovator of digital photography, floorplans and virtual tours. He started the BPM Media Group in London and Sydney, Australia, in 2003, providing a photo and floorplan service, filming over 1,500 properties per month. His latest venture is The B2iness, founded in 2008, which aims to create a website that replaces the need for software or web-based systems.
John Wriglesworth - Wriglesworth
Founder of the PR company that bears his name, Wriglesworth is a housing market guru in his own right. During the years of the boom, he famously ruled out a crash on the grounds that it was more likely that Elvis would be found alive and living on the moon. His many clients include Spicerhaart, and his firm has also represented AHIPP and the NAEA.
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Trevor Youens - Aspasia
Formerly of Romans and the Live Organisation, at the start of 2009 he became managing director of software company Aspasia.
Peter Young - John D Wood
Managing director of John D Wood, synonymous with Country Life-style properties. The firm was founded in 1872 and acquired by Countrywide in 1997.
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Nicholas Zorab - New Forest agent
Agent in the New Forest area who deals with individual rural and equestrian-type properties.